Under each category are our most Frequently Asked Questions. Please browse through to find your answers, or please write to us for personal assistance. And by the way… there is no charge for our services. Only your carrier’s text messaging rates will apply.

Email - help@support.teleflip.com.

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HELPFUL PROCEDURES

Signing up for flipMail - Step by step

All about managing your Teleflip account and flipMail

How to leave messages on your server. -

- Click on the email client that you use and get step-by-step instructions

Outlook

Outlook Express

Eudora

Thunderbird

SECURITY

How is my information protected?

Why do you need my email address and email password?

If I sign up will I get spam and telemarketing?

ABOUT YOUR PHONE CARRIER

Which US carriers are supported?

Which Canadian carriers are supported?

WHERE IN THE WORLD IS TELEFLIP

What countries is Teleflip available in?

WHAT CAN THIS SERVICE DO … How Do I …

How do I reply to flipmail messages?

How do I stop getting email flipped to my cell phone?

How do I schedule my flipped messages?

How do I delete or add people/contacts to get flipMail messages from?

How do I reduce the number of text messages that I receive on my cell phone?

How do I reduce the number of fliplettes that are sent to my phone?

How do I update Teleflip with my new cell phone number?

How do I change my email password on my Teleflip account?

GENERAL QUESTIONS ABOUT TELEFLIP’S SERVICES…
What if’s… and Why …

What is a fliplette?

How much email will get flipped to my phone?

Is each fliplette considered one text message even if it takes multiple fliplettes to deliver one email?

If I turn my flipMail service off and then back on, will all of the email that came in while the service was turned off get delivered to my phone?

What if I delete mail on my phone. Will it be deleted from my email inbox?

What if I get a new cell phone number?

What if I change my email password?

Why did my mail stop coming to my phone?

WHAT HAPPENS TO MY PHONE AND EMAIL

If I flip email to my phone, will I still get my email in my inbox?

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How is my information protected?
Teleflip uses industry-recognized security safeguards and procedures, such as password-protected login, the highest commercially available encryption technology, and firewall protected servers. Your information is protected by your own unique password, so no one else can see it. To further protect against unauthorized viewing, Teleflip employs a range of procedural safeguards.

Before your data leaves your computer for Teleflip’s systems, it’s encrypted by a technology called Secure Sockets Layer (SSL) using 128-bit encryption. This is the same technology used by banks and offers a high level of encryption. The lock icon in the bottom of your browser window means that your data is shielded from unauthorized access. Your information is stored on a server in Teleflip’s Data Center that is heavily guarded against viruses and other forms of intrusion. Teleflip’s servers run only software vital to the operation of our service. Since a typical PC usually runs many more applications than Teleflip (such as email) and since a typical person may not be able to install all the latest security patches for each one, Teleflip is much less susceptible to viruses than your personal computer.

Teleflip hosts your contact information at data center staffed by dedicated, professional engineers and security specialists who use a variety of software and hardware safeguards. In any given month, Teleflip is available greater than 99.9% of the time. Teleflip uses redundant servers and a self-correcting error detection program, so even if one server is impacted or unavailable, your use of the service should not be affected. Teleflip’s professional staff and automated tools monitor service performance 24 hours a day, 7 days a week for problems. Should a problem occur, our staff immediately starts diagnosing issues and implementing solutions to bring service back to appropriate levels.

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Which US carriers are supported?
flipMail is available on the following US carriers
Qwest
t-mobile
AT&T
Verizon
Amp’d
Sprint/Nextel
Boost
Alltel
Virgin
Suncom
Cellular South
nTelos
Midwest Wireless
US Cellular

Carriers are added frequently, please check back!

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Which Canadian carriers are supported?
flipMail is available on the following Canadian carriers
Rogers AT&T (TDMA)
Fido (Microcell)
Telus
Verizon
MTS
Sasktel
Bell Mobility
Alltel
Aliant
Virgin Mobile
Cellular South
NorthernTel

Carriers are added frequently, please check back!

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Why do you need my email address and email password?
We ask for this information ONLY so we can flip your email to your phone. Without your email password, we would be unable to provide this service.

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If I sign up will I get spam and telemarketing?
Absolutely not. Teleflip does not share your information and will not send you spam.

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If I flip email to my phone, will I still get my email in my inbox?
Yes. You’ll still get all your email in your inbox. We just flip a copy to your cell phone as a text message.

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What countries is Teleflip available in?
Currently we have concentrated our efforts with cell phones based in the United States, and with limited coverage in Canada and Puerto Rico.  We expect to expand carrier coverage in North America and in the US Territories in the future . Click here to see our list of supported carriers.  Presently, we do not support international carriers.  However, plans to expand worldwide are being scheduled for debut in 2008. 

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How do I stop getting email flipped to my cell phone?
You can turn mail delivery on, off, or schedule delivery at specified times whenever you need to. There are two ways to do this.
1. From your cell phone - (You can only turn off your delivery service) - After hitting reply to any flipmail message received, type only one of the following words: STOP,
QUIT,
CANCEL, UNSUBSCRIBE, or END.

2. From your Teleflip account on our website - (you can turn your delivery on, off, or schedule delivery) - Sign into your account. Go to "flipMail Settings". Then click on "Email Delivery Scheduling".
To schedule delivery - Click on Schedule on/off and select your desired times of delivery for both weekdays and weekends.

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Do I have to add all the people I want to get flipMail from during signup or can I add more later?
You are free to add or manage the list of people you want to get flipMail from whenever you want. We ask you to start this list during signup, however you can add or delete contacts, or enable/disable any of your contacts at any time.

From your Teleflip account on our website - Sign into your account. Go to "flipMail Settings". Then click on "Add Contacts" to add more contacts or click on " Manage Contacts" to enable/disable receipt of messages from any contact you want.

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How do I reply to flipMail messages?
When you reply to a flipMail message from your phone, the recipient will receive an email from you as if you were answering from your email account. Two important things to know:

1. Hit reply
2. Type the nickname of the person that you are replying to, then a space, then type your message. (We automatically created a nickname for every contact you added to your contact list).

** What happens to your email and cell phone - The Short Code - 33715 is a code that will route your message through Teleflip and should never be changed.

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How do I reduce the number of text messages that I receive on my cell phone? and/or
How do I reduce the number of fliplettes that are sent to my phone?

You can control the number of fliplettes/text messages that are received by-

1. Sign into your account
2. Go to "flipMail Settings"
3. Then click on "Email Message Length "
4. Select the number of fliplettes that you would like to receive per flipMail message

** We break each emails message into multiple fliplettes or smaller chunks of 120 characters each called fliplettes. Each fliplette is considered a separate text message. Cell phones recognize each fliplette as an individual text message.

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What is a fliplette?
A fliplette is a text version of your email that we flip/copy to your cell phone. fliplettes are limited to 120 characters each. When an email is longer than 120 characters, you will receive a series of fliplettes (your complete email message will be broken into separate text messages of 120 charaters each).  Each fliplette is considered a separate text message.  You may limit your fliplettes by signing into your account and reseting the Email Message Length.
** Cell phones recognize each fliplette as an individual text message.

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How much email will get flipped to my phone?
You control how many contacts and how much mail gets flipped to your phone. Click here to see how to manage your contact list. Click here to see how to change the number of text messages you receive per email message. We break each email into chunks of 120 characters called a fliplette, then they are sent to your cell phone as a series of individual text messages. Cell phones recognize each fliplette as an individual text message.

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Is each fliplette considered one text message even if it takes multiple fliplettes to deliver one email?
Yes. Each fliplette is considered an individual text message. Click here to change the number of fliplettes per email message.

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If I turn my flipMail service off and then back on, will all of the email that came in while the service was turned off get delivered to my phone?
No. Once you turn the service back on, the only email that will get flipped to your phone is email that arrives AFTER you turned the service back on.

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Does deleting mail on my phone delete it from my email inbox?
No. It just deletes it from your phone. Your email stays in your inbox as usual.

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What if I get a new cell phone number?
How do I update my cell phone number?
You will need to update your information in your account settings with Teleflip online.

To update your cell phone number -

1. Sign into your account
2. Go to "Account Settings "
3. Then click on "Change Phone Number "

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What if I get a new email password?
How do I update my email password?
You will need to update your information in your account with Teleflip online.

To update your email password (not your Teleflip account password) -

1. Sign into your account
2. Go to "flipMail Settings "
3. Then click on "Email Account Settings "

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Why did my mail stop coming to my phone?
Not getting mail on your phone when your flipMail is turned ON? Here are some possible reasons why this might be happening:

• Did you change your email account password without updating it on our site? Any time you change your email password, you need to update your Email account settings in order to continue getting flipMail.
• Did your cell phone number change? You can update this info in your Account Settings.

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